Complaints Policy

We are committed to high quality legal advice and client care. If there is any aspect of our service with which you are not happy please contact our complaints handling partner, Menpal S Sandhu In order for us to understand your complaint fully it would be preferable for you to put your complaint in writing to this office or by email to Menpal@montaguesolicitors.co.uk .

Please note that you can request a copy of our complaints procedure at any time.

Please let us know if you have any special needs in relation to language or arising from a disability (e.g. large print).

We have eight weeks to consider a complaint. If we have not resolved it within that time you may complain to the Legal Ombudsman. If you are still not satisfied, you can contact the Legal Ombudsman (LeO) at the Office for Legal Complaints on 0300 555 0333, or by writing to PO Box 6167, Slough, SL1 0EH, email:

enquiries@legalombudsman.org.uk. The LeO will not normally deal with complaints unless our complaints procedure has been exhausted and allows us to do this within eight weeks. The LeO asks that you contact their office within six months of your last contact with the firm. Please note that the LeO will not handle complaints from large businesses (see the LeO website – www.legalombudsman.org.uk).