For Montague Solicitors Limited, publishers of this website, our most important asset is our relationship with you and your privacy is our priority. We understand that you have entrusted us with private information, and we do everything we can to maintain that trust.
In this Policy "we" and "us" and "ourselves" mean Montague Solicitors Limited, and/or any of its affiliates that provide some or all of the Service to you from time to time, and "you" and "yours" means and/or refers to the individual or the organisation that is using the Site.
We define personal information as your Information that we:
- Obtain from you or from third parties, such as credit reference agencies (who may search the Electoral Register), fraud prevention agencies or other organisations when you apply to become a client or for an account or any other product or service for which you or they give to us at any other time; or
- Learn from the way you use and manage your client relationship or account, from the transactions you make and from the payments that are made to your account.
Information collected about you will only be used lawfully in accordance with the Data Protection Act 1998.
The type of information we will collect about you includes:
- Your name,
- Postal address,
- Postal code,
- Telephone number,
- Email address; and
- Credit/debit card details
We will endeavour to ensure the information that we hold is accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
You may notify us if you do not wish to receive any further marketing information from us.
We do not knowingly collect for company use any personal information regarding children under 16 without the consent of their parent or carer.
You understand and agree the following:
We will store and process your information on our and our affiliates' computers and in any other way.
Where you provide personal information relating to others (including a User) for the purposes of administering or managing your relationship or account or obtaining the services, you acknowledge that you have their consent to provide personal information to us and for us to process it as detailed and in accordance with the applicable Terms and Conditions.
Our affiliates and ourselves will use your Information to manage your Account(s), provide our services for assessment and analysis (including behaviour-scoring, market and product analysis), and to develop and improve our services to you and other customers and protect our interests.
Our affiliates and ourselves will use your Information to inform you by letter, telephone (including sending text messages), fax or computer about products and services (including those of others) that may be of interest to you. You may tell us if you do not wish to receive marketing material from our affiliates.
Use of Credit Reference Agencies and Fraud Prevention
We may use credit reference agencies and fraud prevention agencies:
- To make enquiries when you ask for our services or products or to assist us in managing your account, for example, to comply with requirements of the Law Society or UK Legislation as it affects any registered solicitor.
- To share information. For instance, when we tell you, for example, if we have required you to pay an amount you owe us and we do not receive a full repayment or satisfactory proposals from you within a timescale specified within product Terms and Conditions; and
- If you give us false or inaccurate information or we suspect fraud.
You authorise us to make credit reference, identity (including searching the electoral register), fraud, bank enquiry and other enquiries.
In the event of your identity not being confirmed you will be required to provide additional information and evidence to us relating to your identity. If we do not receive satisfactory evidence of your identity an account will not be opened for you.
Credit reference agencies will maintain a record of the search and the information given to them. The record of the search in respect of your application for the account will not be disclosed to any lender to assess your ability to obtain credit.
If you give false or inaccurate information or we suspect fraud we will record this with credit reference and fraud prevention agencies. The records may be used to help make decisions on you or other members of your household on credit, motor, household, life and other insurance facilities (including handling any claims), for debt tracing and to prevent fraud and money laundering. You understand that records held by credit reference agencies may be linked to records about a person financially associated with you and this application may be assessed by reference to any of these ‘associated' records.
You agree that your banks can provide us with a banker's opinion upon request by us.
For your protection and ours, to check instructions and to maintain high quality service standards, we may record and monitor calls made to or by us. Our recordings will be conclusive.
Internet communications are not secure unless the data being sent is encrypted. We cannot accept any responsibility for unauthorised access by a third party or the corruption of data sent to us. For security purposes we may monitor e-mails received by us or issued by us.
We may give basic but not legally confidential information about you and how you manage your account to the following:
- People who provide a service to us or are acting as our agents, on the understanding that they will keep the information confidential,
- To companies and organisations that help us to process transactions for your account, for example, our credit and debit card processors,
- Anyone to whom we transfer or may transfer our rights and duties,
- To an employee for the purpose of managing and administering the account.
- Where you have carried out transactions through an agent then that agent will be deemed to be your agent to whom full details of your account may be disclosed unless you advise us to the contrary in writing in advance; and
- We may also give out information about you if we have a duty to do so and if the law allows us to do so.
Otherwise we will keep information about you confidential.
If we transfer your Information to a service provider or agent in another country, we will make sure that the service provider or agent agrees to apply the same levels of protection as we are required to apply to information held in the UK and to use your information only for the purpose of providing the service to us.
Internet Protocol (IP) Address
An IP address is a unique number that identifies your PC while you are connected to the Internet. IP addresses are not linked to personally identifiable information. We also use IP addresses to analyse overall visitor behaviour and preferences as well as for systems administration and troubleshooting purposes on our website. We may use your fixed IP address to restrict access solely through that IP address and no other.
We reserve the right to use other tracking technologies in the future.
Cookies are common on the Internet and do no harm to your system. They are small, harmless numeric text files that web servers sometimes store on your computer's hard drive when you visit a site. Cookies allow web servers to recognise you when you revisit a site so that your details and settings are remembered. This helps you do things online by, for example, entering your password and name every time you go to a site.
There are two main types of cookie:
- Transient (or per-session) cookies - only last for the duration of your visit to a site. They are used to recognise you as you move from page to page, for example, recording the items you add to an online shopping basket. They are deleted when you leave. Such cookies can also help maintain session integrity and security.
- Persistent (or permanent) cookies - remain on your machine until they expire or until they're deleted. Many will be built with an automatic deletion date, which helps ensure your hard drive doesn't get filled up with cookies. Often this type of cookie is used to store and re-enter login information for you, so that you don't need to remember long membership numbers.
Services for which you'll need cookies enabled
It is a condition of service for our website that users accept cookies - without them we cannot ensure your data is secure. Therefore we are unable to extend all the service to users who have selected to reject cookies. If you have chosen to reject cookies, you may be able to access the public area of our site, but you will not be able to login and access the secure areas of our site.